User Agreement
Platform Liability Limitations & User Obligations
Last updated: October 2026
1. Nature of the Platform
Precious Sitters LLC ("the Platform") operates solely as a marketplace that connects families seeking childcare with independent childcare providers ("Sitters"). Precious Sitters LLC is not a childcare agency, employer of sitters, or direct service provider. All childcare services are provided independently by Sitters, not by Precious Sitters LLC.
2. Limitation of Liability
Precious Sitters LLC shall not be held liable for:
- Any injury, loss, or damage to persons or property arising from childcare services arranged through the platform.
- The conduct, actions, or omissions of any Sitter or Parent using the platform.
- The accuracy or completeness of any information provided by users.
- Service interruptions, technical failures, or platform downtime.
- Disputes between Parents and Sitters regarding payment, performance, or conduct.
By using this platform, you expressly agree that Precious Sitters LLC's total liability to you for any claims shall not exceed the amount of fees paid to the platform in the 30 days prior to the claim.
3. Parent Responsibilities
- Parents are solely responsible for evaluating the suitability of any Sitter they engage.
- Background check status displayed on profiles is provided for informational purposes only and does not constitute an endorsement by Precious Sitters LLC.
- Parents must ensure their home environment is safe for the Sitter.
- Parents are responsible for all payment obligations to Sitters as agreed.
- Precious Sitters LLC encourages families to request references from childcare providers when messaging through the platform during the booking process. References are provided directly by the sitter to the family.
4. Sitter Responsibilities
- Sitters must provide accurate, truthful information on their profiles.
- Sitters are independent contractors, not employees of Precious Sitters LLC.
- Sitters are responsible for their own taxes, insurance, and compliance with applicable laws.
- Sitters must maintain the confidentiality of any personal or household information shared by families.
5. Background Check Fees
Background check fees are paid directly by the user requesting or completing the background check (Parent or Sitter). The sitter background check fee is a one-time payment that covers a third-party background screening service performed by Checkr, our screening provider. Precious Sitters LLC does not absorb, reimburse, or subsidize these costs. A "Background Checked" badge reflects the outcome of that screening process; it is not a separately purchased digital feature or entitlement. Completion of a background check does not guarantee approval or placement on the platform.
6. Commission & Platform Fees
Precious Sitters LLC charges a commission on completed bookings facilitated through the platform. Current commission rates are disclosed at the time of booking. Emergency booking fees are non-refundable once processed. Premium and Featured profile designations are internal labels assigned at Precious Sitters LLC's discretion and are not sold or purchasable in the app.
7. Cancellation Policy
Bookings may be cancelled at least 24 hours before the scheduled start time. Cancellations made within 24 hours of the booking may be subject to fees at the platform's discretion. Repeated cancellations may result in account restrictions or suspension.
8. Dispute Resolution
Any disputes between users and Precious Sitters LLC shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association in Chicago, Illinois.
9. Indemnification
You agree to indemnify, defend, and hold harmless Precious Sitters LLC, its officers, directors, and employees from any claims, liabilities, damages, or expenses arising from your use of the platform, your violation of this agreement, or your interaction with any other user.
10. Governing Law
This agreement is governed by the laws of the State of Illinois. Any legal proceedings shall be conducted in the courts of Cook County, Illinois.
11. Modifications
Precious Sitters LLC reserves the right to update this agreement at any time. Continued use of the platform following any changes constitutes your acceptance of the revised terms.
12. Zero-Tolerance Policy
Objectionable content and abusive behavior are not permitted anywhere on Precious Sitters. This applies to every part of the platform, including messages, sitter and family profiles, reviews, booking notes, and any other content you submit.
We review every report we receive. Where a report is upheld, we remove or hide the offending content and may suspend or permanently terminate the account responsible, with or without notice. We may also report unlawful conduct to law enforcement.
Reports are private. The person you report is not told who reported them. You can report a user from their profile, from a booking, or from inside a conversation, and you can block a user so they can no longer contact you.
The following is not permitted on the platform:
- Harassment, bullying, intimidation, or threats of any kind.
- Hate speech or discrimination based on race, ethnicity, religion, disability, gender, or sexual orientation.
- Sexual content, nudity, or any sexualized content involving minors.
- Content that endangers a child, including abuse, neglect, or unsafe care practices.
- Violence, self-harm, or encouragement of either.
- Sharing another person's private information without their consent.
- Impersonation, fraud, or attempts to move payments off the platform.
If you see content or behavior that breaks this policy, report it from the user’s profile or from your conversation with them, or email support@precioussitters.org.
13. Contact
For questions regarding this User Agreement, contact us at support@precioussitters.org.